Terms of Service and Right of Withdrawal

These Terms of Service and Right of Withdrawal govern the distance contracting of the consulting services provided by Alexander Shuranov (the “provider”). The website shuranov.online (the “Website”) acts as an information and contact channel: the client sends an enquiry through the contact form on the Website, by email or via WhatsApp, and the contract is concluded at a distance, through an exchange of electronic communications between the parties.

The Website does not currently offer online ordering or online payment: there is no catalogue of purchasable services with a shopping cart, no active payment gateway, and no payment is made through the Website. If direct ordering and payment are enabled in the future, these terms will be supplemented with the specific information about that process before it goes live.

The fact that the contract is concluded by email correspondence rather than through an order form does not change its nature: it is a distance contract within the meaning of art. 92 TRLGDCU, since it is concluded without the simultaneous physical presence of the parties and with the exclusive use of distance communication techniques within an organised distance service provision scheme. Accordingly, the pre-contractual information duties (arts. 97 and 98 TRLGDCU) and the consumer’s right of withdrawal (arts. 102 to 108 TRLGDCU) apply in full, as set out in section 9.

Spanish law applies, in particular Real Decreto Legislativo 1/2007 (TRLGDCU) and Ley 34/2002 on information society services and electronic commerce (LSSI-CE).

1. Provider identification

Provider: Alexander Shuranov, a natural person operating as a self-employed professional (autónomo)
NIE: X4409176F
Address: Pl. Bandes de Música de la Comunitat Val 20, 46013 Valencia, España
Email: info@shuranov.online
Phone: +385 91 519 6333
Activity: business management consultancy (CNAE 7020, IAE 8499)
Website: https://shuranov.online

The provider delivers business management consulting and business advisory services. The services do not include representation before courts, tribunals or public authorities, nor any activity reserved to regulated professions in Spain.

2. Subject matter, acceptance and capacity

These terms set out how the client orders and how the provider delivers consulting services at a distance, together with the rights and obligations of both parties.

Ordering any service means full and unreserved acceptance of these terms in the version in force at the time of contracting.
The client confirms being at least 18 years old and having sufficient legal capacity to enter into the contract.
The contract text is stored electronically and the client receives a copy by email on a durable medium. These terms are permanently available at /en/terms/.
The language of the contract is Spanish. The Russian and English versions are published for information purposes; in case of discrepancy the Spanish version prevails.

3. Consumers and business clients

Under art. 3 TRLGDCU, a consumer is a natural person acting for purposes outside their trade, business, craft or profession, as well as legal persons and entities without legal personality acting on a non-profit basis outside a commercial or business activity.

Business clients (B2B). Where the client contracts within their business or professional activity, they are not a consumer. In that case the right of withdrawal described in section 9 does not apply, nor do the other rights granted by the TRLGDCU exclusively to consumers. The relationship is governed by what the parties agree and, failing that, by the Spanish Civil Code and Commercial Code.

The client must state their status (consumer or business/professional) when requesting the service. Issuing an invoice with company or professional tax details is treated as contracting within a business activity.

4. Pre-contractual information (art. 97 TRLGDCU)

4.1. Description of the services

The provider delivers business management consulting services, including individual consulting sessions, analysis of the company’s situation, preparation of recommendations and reports, project support and follow-up sessions. The exact scope, format and number of sessions are set out in the proposal (presupuesto) accepted by the client.

The subject matter of the contract is exclusively the provision of professional services at a distance, by electronic means: video call, telephone, email or messaging, in the language agreed with the client. Reports and other deliverables are always provided in electronic form.

4.2. Price

The price of each service is communicated before the contract is concluded, in the proposal the provider sends to the client. All prices are stated in euros (EUR).

Where the client is a consumer, the total final price including IVA is communicated.
Where the client is a business or professional, the taxable base and the IVA are stated separately.

The price stated in the proposal covers the whole of the service described; no additional amounts, surcharges or items are applied unless they were communicated to the client beforehand.

4.3. Payment

The accepted payment methods are communicated to the client before the contract is concluded, in the proposal, and are also stated in the invoice. Details are given in section 7.

4.4. Time of performance

The service is performed on the date or within the period agreed in the accepted proposal. Unless the parties agree otherwise, the provider will perform the order without undue delay and no later than 30 calendar days from the conclusion of the contract, in accordance with the TRLGDCU.

4.5. Duration

Services are ordered on a one-off basis or as packages of sessions. There is no automatic renewal and no minimum commitment period unless expressly agreed in writing.

4.6. Right of withdrawal

Before the contract is concluded, the provider informs the consumer of the existence of the right of withdrawal, of its period, of how to exercise it and of the cases in which it is lost, and supplies the model withdrawal form. All of this information is set out in sections 9 and 10 of these terms and is repeated in the proposal accepted by the client.

5. Ordering process

At present the contract is concluded entirely at a distance by electronic correspondence, with no ordering or payment process on the Website, following these steps:

Request. The client gets in touch through the Website form, by email, via WhatsApp or by phone, and describes the need.
Proposal. The provider sends a proposal by email stating the scope of the service, the price, applicable taxes, the timeframe, the payment terms and the information on the right of withdrawal.
Acceptance. The client accepts the proposal in writing, thereby confirming that they have read and accepted these terms and the Privacy Policy.
Payment. The client pays by the agreed means (section 7), outside the Website.
Confirmation. The provider acknowledges receipt of the acceptance by email within 24 hours, as required by art. 28 LSSI, and sends the client confirmation of the concluded contract on a durable medium, in accordance with art. 98.7 TRLGDCU.

When the contract is concluded. The contract is deemed concluded at the moment the provider sends the confirmation to the client. That date determines the start of the withdrawal period (section 9.2).

Early start of performance. Where the client is a consumer and wants performance to begin before the withdrawal period ends, the provider will obtain, in the same email exchange, the consumer’s express request and, where applicable, their express acknowledgement of the loss of the right of withdrawal, as described in sections 9.3 and 9.4.

If direct ordering with a shopping cart and payment gateway is enabled on the Website in the future, the process will include: selecting the service, reviewing the order with the possibility to identify and correct input errors before confirming it, express acceptance of these terms, payment, and an automatic email confirmation. These terms will be updated before that functionality goes live.

Correcting errors. The client may review and correct the data provided before accepting the proposal. If an error is noticed after acceptance, it must be reported immediately to info@shuranov.online; the provider will correct it where possible and where performance has not yet started.

6. Prices, taxes and invoicing

Prices are stated in euros. Spanish value added tax (IVA) at the standard rate of 21% applies where the transaction is subject to and not exempt from tax. Consumers are always quoted the final price including IVA; businesses and professionals are quoted the taxable base and the IVA separately.

Client’s situation	IVA treatment
Consumer or company established in Spain	Spanish IVA at 21% is charged
Business or professional in another EU Member State with a valid VAT number in the VIES register	Not subject to Spanish IVA: reverse charge. The client accounts for the tax in their own country
Private consumer resident in another EU Member State	Spanish IVA at 21% is charged
Client established or resident outside the EU	Outside the territorial scope of Spanish IVA under the place-of-supply rules

The client is responsible for the accuracy of the tax details provided. If the VAT number is not valid in VIES when the invoice is issued, Spanish IVA will be charged.

The final tax treatment and the exact tax amount are stated in the invoice, which is issued in accordance with Spanish law and sent to the client by email.

The provider may change its rates at any time; the client is always charged the price confirmed in the accepted proposal.

7. Payment methods

The accepted payment methods are communicated to the client before the contract is concluded, in the proposal, and are also stated in the corresponding invoice. No banking or payment details are published on the Website.

The details needed to make the payment are provided to the client directly in the proposal or in the invoice; they do not appear on the Website.
The provider may request full or partial payment in advance before performance starts.
The Website currently has no online payment gateway. If one is enabled in the future, card data will be processed directly by the payment provider and the provider will not store full card numbers.
Non-payment by the agreed date entitles the provider to suspend or not to start performance, after notifying the client.

8. Performance of the service

Format. Sessions take place by video call or telephone at the agreed date and time. Documents and deliverables are provided electronically.

Communication. The main channel is the email address given by the client, who must keep it operational and also check the spam folder.

Client obligations. To make performance possible, the client undertakes to:

provide accurate, complete and up-to-date information about their situation and objectives;
supply the agreed documentation on time;
appoint a contact person and respond to the provider’s queries;
have the necessary technical means available (internet connection, equipment, video call application).

Delays attributable to the client. If the client fails to provide the required information or documents, performance deadlines are suspended for the duration of the delay. If the delay exceeds 30 calendar days, the provider may close the engagement and invoice the part of the service actually performed.

Confidentiality. Each party will treat information received from the other under the contract as confidential. Personal data processing is described in the Privacy Policy.

9. Right of withdrawal

9.1. Who may withdraw

The right of withdrawal belongs only to clients who qualify as consumers under section 3. Clients contracting within a business or professional activity (B2B) have no right of withdrawal, as arts. 102 to 108 TRLGDCU do not apply to them. For those clients, cancelling or rescheduling an engagement is governed by the accepted proposal and by sections 11 and 14 of these terms.

The fact that the contract is concluded by email rather than through an online order form does not affect this right: the contract is a distance contract (art. 92 TRLGDCU) and the consumer retains the right of withdrawal in full.

9.2. Withdrawal period

A consumer may withdraw from the contract within 14 calendar days, without giving any reason and without any penalty (art. 102.1 TRLGDCU).

For service contracts the period runs from the day the contract is concluded (art. 104.a TRLGDCU), that is, from the date of the confirmation referred to in section 5.

If the provider had failed to give the consumer the information on the right of withdrawal required by art. 97.1.i) TRLGDCU, the period would end 12 months after the expiry of the initial period (art. 105.1 TRLGDCU). That information is given in this section, in the form in section 10 and in the proposal sent to the client before contracting.

9.3. Starting performance before the period ends

If the consumer wants performance to begin before the 14-day period expires, they must expressly request it (art. 98.8 TRLGDCU), in writing or by email, so that the request is recorded on a durable medium.

In that case, if the consumer later withdraws within the period, they must pay an amount proportionate to the part of the service already performed at the moment of notifying the withdrawal, calculated on the basis of the total agreed price; if that total price is excessive, the proportionate amount is calculated on the market value of the part already performed (art. 108.3 TRLGDCU). The remainder of what has been paid is refunded in accordance with section 9.6.

The consumer bears no cost for services performed during the withdrawal period if they did not expressly request the early start of performance, or if the provider failed to give the required pre-contractual information on the right of withdrawal (art. 108.4 TRLGDCU).

9.4. Loss of the right of withdrawal

The right of withdrawal is lost entirely once the service has been fully performed, provided that both of the following conditions are met (art. 103.a TRLGDCU):

performance began with the consumer’s prior express consent; and
the consumer expressly acknowledged that they would lose the right of withdrawal once the contract had been fully performed by the provider.

The provider obtains both statements in writing, on a durable medium, before starting early performance. If either is missing, the consumer keeps the right of withdrawal for the whole period set out in section 9.2. As long as the service has not been fully performed, the right subsists with the proportionate effect described in section 9.3.

9.5. How to withdraw

It is enough to notify the provider before the period expires. Under art. 106 TRLGDCU, the consumer may:

use the model withdrawal form in section 10, which reproduces annex B (anexo B) to the TRLGDCU; or
make any other unequivocal statement setting out the decision to withdraw from the contract.

The notice may be sent:

by email to info@shuranov.online;
by post to: Alexander Shuranov, Pl. Bandes de Música de la Comunitat Val 20, 46013 Valencia, España.

To meet the deadline it is sufficient to send the notification before the period expires. The burden of proving the exercise of the right of withdrawal lies with the consumer (art. 106.4 TRLGDCU), so keeping the email sent or the provider’s acknowledgement is recommended. The provider will acknowledge receipt of the withdrawal without delay, by email and on a durable medium.

9.6. Effects and refund

Withdrawal terminates the parties’ obligations to perform the contract. The provider will refund all payments received without undue delay and in any event within 14 calendar days of the date on which it was informed of the decision to withdraw (art. 107.1 TRLGDCU).

The refund is made using the same means of payment the consumer used for the initial transaction, unless the consumer has expressly agreed otherwise. The refund involves no cost or fee for the consumer, without prejudice, where applicable, to the proportionate amount described in section 9.3.

10. Model withdrawal form (annex B TRLGDCU)

(Complete and return this form only if you wish to withdraw from the contract.)

To Alexander Shuranov
Pl. Bandes de Música de la Comunitat Val 20, 46013 Valencia, España
Phone: +385 91 519 6333
Email: info@shuranov.online

I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract for the supply of the following service:

Service ordered: ____________________

Date the contract was concluded: ____________________

Order, proposal or invoice number, if any: ____________________

Name of the consumer(s): ____________________

Address of the consumer(s): ____________________

Email of the consumer: ____________________

Signature of the consumer(s) (only if this form is submitted on paper): ____________________

Date: ____________________

(*) Delete as appropriate.

11. Cancelling and rescheduling sessions

By the client. The client may reschedule or cancel a booked session by giving notice at least 24 hours before the scheduled start time. Within that notice period, rescheduling or cancelling is free of charge and does not entail any loss of the amount paid; a new date is agreed.

If the client gives shorter notice or does not attend without any notice, the session may be treated as performed for invoicing purposes. This section does not affect the consumer’s right of withdrawal described in section 9.

By the provider. If the provider has to reschedule a session, this will be communicated as early as possible and an alternative date proposed. If that date is not acceptable to the client, the amount for the session not performed is refunded.

12. Nature of the service, warranties and liability

Consulting services consist of analysing the information supplied by the client and issuing a professional opinion and recommendations. The provider undertakes to perform with professional diligence and skill, but does not guarantee any specific economic, commercial or other outcome, since this depends on factors outside the provider’s control.

Decisions on implementing the recommendations are taken solely by the client, who is responsible for carrying them out. The quality of the outcome also depends on the accuracy and completeness of the information supplied by the client.

The provider is liable for the proper performance of the service under Spanish law. Except where the law does not permit it, the provider’s liability for damages arising from the contract is limited to the amount actually paid for the service concerned. Liability for wilful misconduct, gross negligence, death or personal injury, and any other liability that the law declares non-excludable, is never excluded or limited, in particular the rights granted to consumers by the TRLGDCU.

The provider is not liable for non-performance caused by force majeure or by circumstances beyond its reasonable control (power or internet outages, failures of third-party services, serious illness, decisions of public authorities). In such cases a new date is agreed or the amount for the part not performed is refunded.

13. Intellectual property

Reports, presentations, templates and other materials delivered to the client may be used freely for the client’s own internal purposes. Publishing, reselling or transferring them to third parties requires the provider’s prior written consent.

The provider retains ownership of its methodologies, models and working tools, as well as of the materials published on the Website.

14. Suspension and termination

The provider may suspend or terminate performance, after notifying the client, in the event of non-payment, use of the service for unlawful purposes, or offensive or abusive conduct towards the provider. In such cases the part of the service actually performed is invoiced and the remainder refunded.

The client may terminate the contract at any time; unless the right of withdrawal applies, the client pays for the part of the service already performed.

15. Complaints and dispute resolution

Any complaint may be sent to info@shuranov.online or in writing to the address in section 1. The provider will acknowledge receipt and reply within one month at the latest. Consumers may request the official complaint form (hoja de reclamaciones) by email.

If the reply is not satisfactory, a consumer may turn to:

the municipal consumer information office (OMIC) of their municipality;
the consumer authorities of the Generalitat Valenciana (the competent consumer affairs directorate of the Comunitat Valenciana);
the consumer arbitration boards (Juntas Arbitrales de Consumo). As a general rule, the provider is not adhered to the Spanish consumer arbitration system (Sistema Arbitral de Consumo), although it may voluntarily agree to submit a specific dispute to consumer arbitration.

The consumer’s right to bring court proceedings under section 17 remains unaffected in all cases.

Please note: the European Commission’s online dispute resolution platform ceased operating on 20 July 2025, so complaints can no longer be filed through it.

16. Changes to these terms and severability

The provider may amend these terms to reflect changes in legislation or new services. Each contract is governed by the version in force when it was concluded. The current version is always published at /en/terms/.

If any clause is held void or unenforceable, the remaining terms remain fully valid.

17. Governing law and jurisdiction

These terms are governed by Spanish law, in particular Real Decreto Legislativo 1/2007 (TRLGDCU) and Ley 34/2002 (LSSI-CE).

For contracts with consumers, the competent courts are those of the consumer’s place of residence, and the mandatory protection rules of the consumer’s country of habitual residence in the EU remain unaffected.

For contracts with business or professional clients, the parties submit to the courts of Valencia, Spain, unless otherwise agreed.

18. Related documents

Last updated: 28 July 2026.